AI Strategy Senior Analyst: Customer Journey Transformation

JPMorgan Chase; Wilmington (DE); On-site; USD 110,000 - 140,000; Full time

Job summary

Chase, a leading financial services firm, is seeking a Strategy Senior Analyst to drive AI journey transformation and partnerships. You will support senior leaders, size opportunities, and build business cases across digital, product, analytics, and operations to improve end-to-end customer journeys.

You will collaborate with cross-functional teams to identify opportunities, develop plans, and communicate insights that influence executive decisions.

Qualifications

• At least 2 years of strategy, consulting, banking/finance, analytics or related experience.
• Experience supporting customer journey, servicing, and/or operations topics.
• Quantitative approaches including ROI analysis, scenario analysis and business case development.
• Strong written and verbal communication with ability to translate analysis into takeaways.
• Cross-functional collaboration in a fast-paced environment.
• Proficiency in PowerPoint and Excel.
• High attention to detail and ability to manage competing priorities.

Responsibilities

• Support initiatives identified by senior leaders and drive workstreams to completion.
• Partner with cross-functional teams to gather inputs and synthesize findings.
• Map current-state journeys, identify friction, and help define future-state improvements.
• Apply structured problem-solving and design thinking to ambiguous problems.
• Analyze and present findings with ROI, KPI frameworks.
• Evaluate AI-enabled solutions to improve customer experiences and reduce friction.
• Research competitors and industry trends from public sources.
• Create executive-ready presentations and materials for reviews.
• Monitor tech trends and share concise insights with the team.
• Maintain workplans and coordinate inputs across partners for on-time delivery.

Skills

Strategy & analytics

Customer journey

Quantitative analysis

Communication skills

Collaboration

PowerPoint

Excel

Attention to detail

Education

Bachelor’s degree

Advanced degree a plus

Tools

PowerPoint

Excel

Job description

Chase, a leading financial services firm, is seeking a Strategy Senior Analyst to drive AI journey transformation and partnerships. You will support senior leaders, size opportunities, and build business cases across digital, product, analytics, and operations to improve end-to-end customer journeys.

You will collaborate with cross-functional teams to identify opportunities, develop plans, and communicate insights that influence executive decisions.