AI Strategy VP: Transforming Customer Journeys

JP Morgan Chase; New York (NY); On-site; USD 210,000 - 320,000; Full time

Job summary

JP Morgan Chase is seeking a Strategy Manager Vice President to own a portfolio of firm-wide strategic initiatives and partner with senior leaders across digital, operations, and product teams. The role focuses on AI-driven customer journeys, operating models, and go-to-market strategies to accelerate growth and optimize experiences.

You will collaborate with Operating Committee leaders and CEOs on complex projects, leveraging data assets and financial modeling to deliver actionable plans and

Qualifications

• 3+ years of management experience.
• 2+ years in consumer or business banking.
• Experience in top-tier consulting, investment banking, or corporate strategy.
• Strong analytical and quantitative skills.
• Excellent written and verbal communication and cross-functional collaboration.
• Interpersonal leadership and influencing abilities.
• Excellent presentation skills.
• Advanced MS Excel and PowerPoint proficiency.

Responsibilities

• Manage a portfolio of firm-wide strategic initiatives.
• Build partnerships with senior leaders across digital, product, and operations.
• Design operating models and drive AI transformation in customer journeys.
• Evaluate journeys and drive optimization.
• Develop strategic presentations for internal and external audiences.
• Coach and mentor junior team members.
• Present findings with financial modeling and valuation.

Skills

Management experience

Consumer/Business banking

Problem solving

Analytical skills

Communication skills

Leadership

Presentation skills

MS Excel

PowerPoint

Education

MBA or advanced degree

Tools

MS Excel

PowerPoint

Job description

JP Morgan Chase is seeking a Strategy Manager Vice President to own a portfolio of firm-wide strategic initiatives and partner with senior leaders across digital, operations, and product teams. The role focuses on AI-driven customer journeys, operating models, and go-to-market strategies to accelerate growth and optimize experiences.

You will collaborate with Operating Committee leaders and CEOs on complex projects, leveraging data assets and financial modeling to deliver actionable plans and