AI Strategy VP: Transformation & Customer Journey Leader

JP Morgan Chase; Fairfax (DE); On-site; USD 150,000 - 230,000; Full time

Job summary

JPMorgan Chase is seeking a Strategy Manager Vice President to own a portfolio of firm-wide AI transformation initiatives. You will partner with senior leaders and collaborate with digital, operations, and product teams to drive growth opportunities and optimize customer journeys.

The role requires strong problem solving, data-driven decision making, and exceptional communication and presentation skills to influence executives and shape strategic direction.

Qualifications

• 3+ years of management experience.
• 2+ years of consumer banking and/or business banking experience.
• Diverse problem solving experience from top-tier firms or internal strategy groups.
• Strong quantitative analytical abilities.
• Excellent oral and written communication; cross-functional teamwork.
• Excellent presentation skills.
• Proficiency in MS Excel and PowerPoint.

Responsibilities

• Manage and own a portfolio of strategic initiatives for AI-driven customer journeys.
• Build partnerships with senior leaders across digital, product, operations, and business teams.
• Design operating models to accelerate delivery of cross-functional solutions.
• Evaluate journeys and opportunities to optimize customer experiences.
• Develop and present strategic analyses and roadmaps for senior executives.
• Gather and analyze data (financial modeling, valuation) to inform decisions.
• Coach and mentor junior team members.

Skills

Management experience

Consumer banking experience

Problem solving

Quantitative analysis

Communication

Presentation skills

MS Excel

PowerPoint

Education

MBA or advanced degree

Tools

Excel

PowerPoint

Job description

JPMorgan Chase is seeking a Strategy Manager Vice President to own a portfolio of firm-wide AI transformation initiatives. You will partner with senior leaders and collaborate with digital, operations, and product teams to drive growth opportunities and optimize customer journeys.

The role requires strong problem solving, data-driven decision making, and exceptional communication and presentation skills to influence executives and shape strategic direction.