Senior AI Customer Journey Analytics Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Senior Associate, AI Customer Journey Transformation Analytics to turn customer behavior data into actionable insights that reduce friction and improve outcomes across digital journeys and phone interactions, helping build long-term customer relationships.

You will partner with product management, technology, and design to define success, design experiments, and measure impact with clear narratives, dashboards, and metrics, while supporting predictive modeling and

Qualifications

• 2+ years of applied experience analyzing customer experiences, digital products/usage, operations, strategy, or a related field.
• Bachelor’s degree.
• Proficiency with SQL and customer behavior data.
• Strong written and verbal communication skills.
• Ability to translate complex business questions into structured analytical plans and execute with high quality.
• Experience with analytics/visualization tools such as Tableau, Alteryx, or Adobe Analytics.

Responsibilities

• Analyze customer behavior across digital journeys and communicate findings through clear narratives and visualizations
• Build strong partnerships and operating routines that increase data-informed decision-making
• Create experiment and analytics plans to measure the customer impact of new strategies and operational improvements
• Identify opportunities to drive business outcomes through insights, Objective and Key Results development, and deep-dive analysis
• Collaborate with cross-functional teams to identify, size, and prioritize initiatives that improve customer experience and operational efficiency
• Share learnings and results with key stakeholders to increase awareness and adoption of a journey-led approach to innovation
• Partner with modeling and analytics teams to support predictive modeling, machine learning, and advanced analytics efforts
• Support strong data governance by aligning to controls and coordinating with data owners as needed
• Provide consultation to broader analytics partners as a subject matter resource in behavioral and customer journey data

Skills

SQL

Analytical thinking

Communication

Problem solving

Stakeholder presentation

Education

Bachelor’s degree

Tools

Tableau

Alteryx

Adobe Analytics

Job description

JPMorganChase is seeking a Senior Associate, AI Customer Journey Transformation Analytics to turn customer behavior data into actionable insights that reduce friction and improve outcomes across digital journeys and phone interactions, helping build long-term customer relationships.

You will partner with product management, technology, and design to define success, design experiments, and measure impact with clear narratives, dashboards, and metrics, while supporting predictive modeling and