Senior AI-Driven Customer Journey Analytics Lead

JPMorganChase; Columbus (OH); In loco; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

More

Descrizione del lavoro

JPMorgan Chase is seeking an Analytics professional to turn customer journey data into clear insights that reduce friction and improve outcomes. You will partner with product, technology, and design to define success measures and drive data-informed decisions across digital and phone channels.

Responsibilities include building narratives from analyses, designing experiments, and collaborating with cross-functional teams to prioritize initiatives that enhance customer experience and operational

Competenze

• 2+ years of applied experience analyzing customer experiences, digital products/usage, operations, strategy, or a related field.
• An AI-first, outcome-oriented approach, with the ability to break down ambiguous problems, apply judgment, and validate results.
• Strong analytical thinking and attention to detail, with a track record of turning data into clear, actionable insights.
• Ability to translate complex business questions into structured analytical plans and execute with high quality.
• Strong written and verbal communication skills, including presenting insights to senior stakeholders.
• Proficiency with SQL and experience working with customer behavior data.
• Bachelor's degree

Mansioni

• Analyze customer behavior across digital journeys and phone interactions, and communicate findings through clear narratives and visualizations
• Build strong partnerships and operating routines that increase data-informed decision-making
• Create experiment and analytics plans to measure the customer impact of new strategies and operational improvements
• Identify opportunities to drive business outcomes through insights, OKR development, and deep-dive analysis
• Collaborate with cross-functional teams to identify, size, and prioritize initiatives that improve customer experience and operational efficiency
• Share learnings and results with key stakeholders to increase awareness and adoption of a journey-led approach to innovation
• Partner with modeling and analytics teams to support predictive modeling, machine learning, and advanced analytics efforts
• Support strong data governance by aligning to controls and coordinating with data owners as needed
• Provide consultation to broader analytics partners as a subject matter resource in behavioral and customer journey data

Conoscenze

SQL

Data analysis

Communication

Problem solving

Storytelling

Formazione

Bachelor's degree

Strumenti

Tableau

Alteryx

Adobe Analytics

Python

R

Hadoop

Snowflake

Teradata

Descrizione del lavoro

JPMorgan Chase is seeking an Analytics professional to turn customer journey data into clear insights that reduce friction and improve outcomes. You will partner with product, technology, and design to define success measures and drive data-informed decisions across digital and phone channels.

Responsibilities include building narratives from analyses, designing experiments, and collaborating with cross-functional teams to prioritize initiatives that enhance customer experience and operational