AI Solutions Manager, West

Cerebras; San Francisco (CA); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical, dental, vision benefits

401(k) plan

Job summary

Cerebras is seeking an AI Solutions Manager in San Francisco to drive adoption of innovative AI/ML technologies. You'll collaborate with customers to uncover use cases and ensure successful integration of the technology. Ideal candidates will have over 3 years of experience in customer success within SaaS environments, strong organizational and communication skills, and a customer-first mindset. Competitive compensation includes an annual salary between $140,000 to $175,000 plus equity and comprehensive benefits.

Qualifications

• 3+ years of experience as a Customer Success Manager in SaaS.
• Strong organizational skills to manage multiple customer relationships.
• Ability to thrive in fast-paced environments with a customer-first mindset.

Responsibilities

• Build relationships with AI/ML users to drive adoption and uncover use cases.
• Conduct customer discovery to understand goals and propose solutions.
• Collaborate with technical teams for smooth implementation.

Skills

Customer Success Management

SaaS

Communication Skills

Team Collaboration

Organizational Skills

Job description

The Opportunity

As an AI Solutions Manager, you’ll partner with some of the most innovative AI/ML teams in the world. You’ll play a pivotal role in driving adoption, shaping product use cases, and ensuring our customers succeed in leveraging AI to achieve real-world impact. This role offers a unique chance to grow alongside a leading AI company and gain deep insights into cutting-edge AI/ML applications.

The Team

Our engineering team builds systems that interact with some of the most complex software ever deployed in production. The team is composed of industry veterans that have built deep learning infrastructure, autonomous drones, ridesharing marketplaces, ad tech and much more.

What You’ll Do

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management.
• Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions.
• Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices.
• Run workshops and training sessions with customers during onboarding and new functionality.
• Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships.
• Proactively monitor product usage across your accounts to further gauge account health.
• Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies.
• Effectively relay customer feature requests to internal teams and advocate for customer needs.
• Ensure support teams are aligned with customer requests and priorities.

What We’re Looking For

• 3+ years of experience as a Customer Success Manager in SaaS.
• A self-starter mindset with the ability to thrive in limited process environments.
• Exceptional organizational skills with the ability to prioritize and manage multiple customer relationships effectively.
• Strong communication skills for articulating observations and fostering collaboration across teams.
• Proven ability to demo technical products and translate their value into tailored customer solutions.
• Thrives in fast-paced environments with a customer-first mindset and a focus on delivering measurable results.
• A strong team player who values collaboration and collective success.
• Bonus: Familiarity with AI/ML workflows or GenAI technologies.

Compensation & Benefits

The estimated annual salary and variable compensation for this role is between $140,000 to $175,000, plus a competitive equity package. Actual compensation is determined based upon a variety of job‑related factors that may include transferable work experience, skill sets, and qualifications. Total compensation also includes a comprehensive benefit package, including medical, dental, vision, 401(k) plan, unlimited paid time off, generous parental leave plan, and other mental & wellness support.