AI Solutions Engineer - Customer & Integrations

present of AI; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

AssemblyAI is seeking a mid-level Customer & Solutions engineer in New York City to own a set of mid-sized customer accounts. You will solve integration problems directly, work primarily in Slack, and translate customer use cases into actionable API capabilities.

A background in customer-facing technical roles and ability to read and debug Python code are highly valued. This role emphasizes human judgment, trust with customers, and collaboration with Engineering/Research.

Qualifications

• Couple of years in a customer-facing technical role.
• Can read and debug customer code in Python or similar language.
• Able to translate customer use cases into API capabilities.

Responsibilities

• Own a set of mid-sized customer accounts and manage escalations.
• Solve integration problems directly and build automation agents.
• Write clearly and check outputs before they reach customers.

Skills

Python

REST API

Customer support

Tools

Slack

Job description

AssemblyAI is seeking a mid-level Customer & Solutions engineer in New York City to own a set of mid-sized customer accounts. You will solve integration problems directly, work primarily in Slack, and translate customer use cases into actionable API capabilities.

A background in customer-facing technical roles and ability to read and debug Python code are highly valued. This role emphasizes human judgment, trust with customers, and collaboration with Engineering/Research.