AI Solutions Delivery & Customer Success Lead

Gallatin; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Unlimited PTO

Healthcare plan

401k plan

Free lunches and snacks

Job summary

A defense logistics company located in Washington, D.C. is seeking an Engagement Manager to enhance customer relationships and ensure successful technology adoption. The ideal candidate will have over 6 years of experience in a technical program management role and a strong commitment to delivering exceptional customer service. This position demands a technical background, excellent communication skills, and the ability to travel frequently. Join a mission-driven team to improve defense logistics for the United States and allies.

Qualifications

• Minimum 6 years of experience in customer-facing technical program management roles.
• Eligible to obtain and maintain a U.S. security clearance.
• Ability to travel at least 50% of the time.

Responsibilities

• Oversee delivery and implementation of technologies to customers.
• Manage customer relationships from end users to senior leadership.
• Identify and execute opportunities to improve delivery motion.

Skills

Customer relationship management

Technical Project Management

Problem solving

Communication

Logistics operations

Education

Technical background in CS, Economics, Statistics, or Engineering

Tools

Enterprise systems (MAVEN, Advana)

Job description

A defense logistics company located in Washington, D.C. is seeking an Engagement Manager to enhance customer relationships and ensure successful technology adoption. The ideal candidate will have over 6 years of experience in a technical program management role and a strong commitment to delivering exceptional customer service. This position demands a technical background, excellent communication skills, and the ability to travel frequently. Join a mission-driven team to improve defense logistics for the United States and allies.