Remote Defense Solutions Architect & Customer Success Lead

Inkit; Fort Snelling Unorganized Territory (MN); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive health benefits

Unlimited Paid Time Off (PTO)

Job summary

Inkit is seeking a Senior Customer Solutions Manager for Defense, responsible for strategic technical advisory, customer success, and solutions architecture. In this hybrid role, you will manage a portfolio of Defense and Intelligence community clients, leading onboarding and integration while assessing mission alignment. Qualified candidates should have 5+ years in the defense sector, strong technical knowledge, and excellent communication skills. Benefits include a flexible work environment, comprehensive health plans, and unlimited PTO.

Qualifications

• 5+ years of experience in the U.S. defense or intelligence community.
• Direct experience with government IT program offices and DoD acquisition processes.
• Strong technical fluency in software systems, data management, or enterprise IT.
• Excellent communication skills including experience with senior government leaders.
• Ability to obtain and maintain a U.S. government security clearance.
• Bachelor's degree or equivalent experience.

Responsibilities

• Serve as technical point of contact for DoW/IC customers.
• Lead onboarding, integration, and deployment planning.
• Conduct operational reviews to assess adoption and performance.
• Identify risks and develop action plans.
• Advise on best practices for deploying Inkit's platform.

Skills

Customer engagement

Technical advisory

Relationship management

Government IT Knowledge

Communication skills

Education

Bachelor's degree in a technical, business, or national security-related field

Job description

Inkit is seeking a Senior Customer Solutions Manager for Defense, responsible for strategic technical advisory, customer success, and solutions architecture. In this hybrid role, you will manage a portfolio of Defense and Intelligence community clients, leading onboarding and integration while assessing mission alignment. Qualified candidates should have 5+ years in the defense sector, strong technical knowledge, and excellent communication skills. Benefits include a flexible work environment, comprehensive health plans, and unlimited PTO.