AI Delivery & Customer Success Lead — Travel

Gallatin AI, Inc.; Washington (District of Columbia); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Equity grant

Healthcare coverage

401k

Unlimited PTO

Job summary

Gallatin AI, Inc. is seeking an Engagement Manager to join our Delivery Team. You will own the account plan, care for customers, and ensure an exceptional experience while leading a cross-functional team to deliver AI/ML solutions and align internal resources.

This role requires a technical background, 6+ years of client-facing experience, and Top Secret eligibility. You will manage relationships across executives to end users, drive renewals and upsells, and travel up to 50% to meet client

Qualifications

• Active Top Secret clearance or eligibility to obtain one.
• At least 6 years of work experience in a customer-facing technical program management or engagement role.
• Experience in logistics or sustainment operations.
• Proven track record in B2B client-facing roles and growing client relationships.
• Basic understanding of software development.

Responsibilities

• Oversee onboarding and successful implementation for accounts.
• Manage customer relationships from executives to end users.
• Collaborate with customers’ engineering teams to answer questions and resolve issues.
• Develop plans to deliver project work above expectations within budget and on schedule.
• Lead cross-functional teams to achieve AI/ML objectives and drive renewals/upsells.

Skills

Cross-functional collaboration

Communication

Problem solving

Organizational skills

Travel willingness

Education

Technical background in CS, Economics, Statistics or Engineering

Job description

Gallatin AI, Inc. is seeking an Engagement Manager to join our Delivery Team. You will own the account plan, care for customers, and ensure an exceptional experience while leading a cross-functional team to deliver AI/ML solutions and align internal resources.

This role requires a technical background, 6+ years of client-facing experience, and Top Secret eligibility. You will manage relationships across executives to end users, drive renewals and upsells, and travel up to 50% to meet client