Defense Solutions Architect- Customer Success Lead (Remote)

Inkit Inc.; Saint Paul (MN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work environment

Comprehensive health benefits

Unlimited Paid Time Off

Job summary

Inkit Inc. seeks a Senior Customer Solutions Manager for Defense to be a key technical advisor for clients in the Defense and Intelligence community. The role requires extensive experience in government IT programs and strong technical fluency. Responsibilities include leading customer onboarding, integration, and conducting operational reviews. This is a hybrid position offering a flexible work environment and comprehensive health benefits, including unlimited Paid Time Off to foster a balanced lifestyle.

Qualifications

• 5+ years of experience in the U.S. defense or intelligence community.
• Direct experience working within or alongside government IT program offices.
• Strong technical fluency and ability to engage with developers.

Responsibilities

• Serve as the primary technical point of contact for DoW/IC customers.
• Lead onboarding, integration, and deployment planning.
• Conduct regular operational reviews with program offices.

Skills

Technical fluency in software systems

Excellent communication skills

Experience in U.S. defense or intelligence

Education

Bachelor's degree in a technical, business, or national security-related field

Job description

Inkit Inc. seeks a Senior Customer Solutions Manager for Defense to be a key technical advisor for clients in the Defense and Intelligence community. The role requires extensive experience in government IT programs and strong technical fluency. Responsibilities include leading customer onboarding, integration, and conducting operational reviews. This is a hybrid position offering a flexible work environment and comprehensive health benefits, including unlimited Paid Time Off to foster a balanced lifestyle.