AI Services Strategy Director — Hybrid Leadership

Ladders

Austin (TX)

Hybrid

USD 270,000 - 406,000

Full time

26 hours ago

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Benefits offered by this job

Hybrid work

Learning opportunities

Culture of innovation

Career progression

Job summary

Ladders seeks a Senior Director, Services Consulting, AI to shape the strategy and operating model for a global AI services practice, translating advanced capabilities into measurable customer outcomes. Based in Austin, you will balance portfolio capacity, forecast demand, and utilization to ensure delivery aligns with business priorities, while mentoring senior leaders.

The ideal candidate has 12+ years in enterprise SaaS or professional services with an AI focus, 8+ years leading global

Qualifications

12+ years in Professional Services or related enterprise SaaS with an AI focus.
8+ years of people leadership in global, customer-facing teams.
Senior-level experience in go-to-customer and operating model leadership.
Experience using analytics to influence portfolio decisions and improve customer retention.
Bachelor's degree in Business, Computer Science, or related field; advanced degree preferred.

Responsibilities

Set strategy for global AI services consulting and the operating model.
Oversee portfolio capacity, forecast demand, and balance utilization with outcomes.
Create executive accountability for delivery performance and customer value.
Align cross-functional teams on customer roadmaps and operational improvements.
Develop senior leaders and consultants through mentoring and structured feedback.