Senior Director, Services Consulting, AI

Ladders; Austin (TX); Hybride; USD 270 000 - 406 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Learning opportunities

Culture of innovation

Career progression

Résumé du poste

Ladders seeks a Senior Director, Services Consulting, AI to shape the strategy and operating model for a global AI services practice, translating advanced capabilities into measurable customer outcomes. Based in Austin, you will balance portfolio capacity, forecast demand, and utilization to ensure delivery aligns with business priorities, while mentoring senior leaders.

The ideal candidate has 12+ years in enterprise SaaS or professional services with an AI focus, 8+ years leading global

Qualifications

• 12+ years in Professional Services or related enterprise SaaS with an AI focus.
• 8+ years of people leadership in global, customer-facing teams.
• Senior-level experience in go-to-customer and operating model leadership.
• Experience using analytics to influence portfolio decisions and improve customer retention.
• Bachelor's degree in Business, Computer Science, or related field; advanced degree preferred.

Responsabilités

• Set strategy for global AI services consulting and the operating model.
• Oversee portfolio capacity, forecast demand, and balance utilization with outcomes.
• Create executive accountability for delivery performance and customer value.
• Align cross-functional teams on customer roadmaps and operational improvements.
• Develop senior leaders and consultants through mentoring and structured feedback.

Connaissances

Leadership

Strategic thinking

Executive communication

AI-enabled services

Formation

Bachelor's degree in Business/CS

Advanced degree preferred

Description du poste

For our client, we are seeking a Senior Director, Services Consulting, AI to join the team of a leader in the Information Technology space.

This leader will shape the strategy and operating model for a global AI services consulting function, with a strong focus on translating advanced capabilities into measurable customer outcomes. The role will balance portfolio capacity, demand forecasting, and utilization to ensure delivery performance aligns with business priorities. You will also partner closely with cross-functional stakeholders and senior leaders to strengthen customer roadmaps, operational improvements, and overall execution.

The ideal candidate brings deep professional services and enterprise SaaS experience, along with the executive presence needed to guide senior stakeholders and lead global, customer-facing teams.

Location: Austin, TX - US based candidates only, no visa sponsorship available

Compensation: $270,000 – $406,000 annually

Responsibilities

• Set strategy for global AI services consulting and the operating model.
• Oversee portfolio capacity, forecast demand, and balance utilization with outcomes.
• Create executive accountability for delivery performance and customer value.
• Align cross-functional teams on customer roadmaps and operational improvements.
• Develop senior leaders and consultants through mentoring and structured feedback.

Qualifications

• 12+ years in Professional Services or related enterprise SaaS functions with an AI focus.
• 8+ years of people leadership experience managing global, customer-facing teams.
• Senior-level experience in go-to-customer and operating model leadership.
• Experience using analytics to influence portfolio decisions and improve customer retention.
• Bachelor's degree in Business, Computer Science, or related field; advanced degree preferred.
• Expertise in translating AI capabilities into actionable services and outcomes.
• Proven executive influence and communication skills tailored for senior stakeholders.

Benefits

• Hybrid work environment with flexibility for remote work.
• Access to continuous learning and professional development opportunities.
• Engagement in a culture of innovation and collaboration.
• Opportunities for career advancement within a high-performing organization.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.