AI Server RMA Field Repair Leader

Foxconn Industrial Internet - FII; Houston (TX); Sur place; USD 150 000 - 190 000; Plein temps

Résumé du poste

Foxconn Industrial Internet - FII is seeking an Engineering Manager to lead the AI Server RMA operations, driving diagnostics, root-cause analysis, repair process development, and validation to rapidly restore customer systems.

You will lead engineers across manufacturing, quality, test, process engineering, and supplier teams, coordinating field returns, escalations, and permanent corrective actions while balancing speed, quality, and cost.

Qualifications

• 5+ years of engineering experience in servers, computing, electronics, networking, or high‑tech manufacturing.
• 3+ years of engineering leadership or people‑management experience.
• Strong experience with system‑level troubleshooting, failure analysis, manufacturing, repair, NPI, or field‑return operations.

Responsabilités

• Lead engineers supporting customer returns, RMA repair, refurbishment, and field‑failure investigations.
• Establish standardized diagnostic, repair, validation, and engineering escalation processes.
• Provide technical leadership for complex AI server failures that cannot be resolved through standard troubleshooting procedures.
• Manage engineering resources based on customer severity, RMA aging, production impact, and business risk.
• Develop engineers and technicians through coaching, technical training, certification, and structured problem-solving practices.
• Drive failures through a disciplined process: symptom → reproduction → isolation → root cause → corrective action → validation → closure.

Connaissances

Leadership

Root-cause analysis

System-level troubleshooting

Cross-functional collaboration

Technical mentoring

Formation

Bachelor's degree in Electrical, Electronics, Computer, Mechanical, Manufacturing Engineering

Outils

8D, FMEA, SPC, DOE, CAPA, Six Sigma

Description du poste

Foxconn Industrial Internet - FII is seeking an Engineering Manager to lead the AI Server RMA operations, driving diagnostics, root-cause analysis, repair process development, and validation to rapidly restore customer systems.

You will lead engineers across manufacturing, quality, test, process engineering, and supplier teams, coordinating field returns, escalations, and permanent corrective actions while balancing speed, quality, and cost.