AI Server RMA Quality Lead – Field Repair

Foxconn Industrial Internet; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Foxconn Industrial Internet is seeking a Quality Manager to lead quality operations for AI server RMA, depot and field repair, rework, failure analysis, testing, and return-to-customer activities. You will ensure AI/HPC server systems meet customer, engineering, safety, workmanship, and ISO 9001 requirements.

You will turn field and RMA data into corrective actions that reduce repeat failures, NTF, repair escapes, and customer complaints, while guiding teams across hardware, firmware, and

Qualifications

• Bachelor’s degree in Electrical, Mechanical, Industrial, Manufacturing, Quality Engineering.
• 5+ years of experience in electronics manufacturing, server hardware, repair/RMA, or quality engineering.
• 3+ years of Quality leadership or management experience.
• Strong knowledge of ISO 9001 Quality Management Systems.
• Experience with 8D, CAPA, RCA, 5 Why, PFMEA, Control Plans, SPC, and Pareto analysis.
• Experience with AI/server platforms and field repair operations.

Responsibilities

• Own quality controls throughout the RMA lifecycle from receiving and diagnosis through repair, testing, release, and return to service.
• Establish inspection, acceptance, and release criteria for servers, racks, compute nodes, FRUs, and cooling systems.
• Ensure compliance with work instructions, engineering specifications, configuration controls, ESD, and workmanship requirements.
• Lead investigations using 8D, CAPA, 5 Why, Fishbone, and DOE as appropriate.
• Drive corrective actions from symptom to systemic root cause and verify effectiveness.
• Maintain product, component, repair, and test-result traceability.
• Serve as Quality lead for customer complaints and field escalations.
• Collaborate with engineering on hardware, cooling, networking, and firmware failures.
• Monitor key metrics: RMA rate, repeat repair, FPY, NTF, and CAPA aging.

Skills

ISO 9001 Quality Management

Quality leadership

8D problem solving

CAPA

RCA

PFMEA

Control Plans

SPC

Pareto analysis

Education

Bachelor's degree in Electrical, Mechanical, Industrial, Manufacturing, Quality Engineering

Tools

ASQ CQE

ASQ CMQ/OE

Six Sigma Green Belt/Black Belt

Job description

Foxconn Industrial Internet is seeking a Quality Manager to lead quality operations for AI server RMA, depot and field repair, rework, failure analysis, testing, and return-to-customer activities. You will ensure AI/HPC server systems meet customer, engineering, safety, workmanship, and ISO 9001 requirements.

You will turn field and RMA data into corrective actions that reduce repeat failures, NTF, repair escapes, and customer complaints, while guiding teams across hardware, firmware, and