AI Server Repair Team Lead (SLA/KPIs)

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Employee Magnets, Inc. in Grapevine, TX is seeking an AI Server Supervisor responsible for leading a team of repair technicians, driving KPI achievement, and ensuring timely repair turnaround.

You will develop SOPs in ISO 9001-2008 format, oversee data collection and reporting in Excel, and coordinate with other departments to optimize operations and customer satisfaction. The role requires 2-3 years supervisory experience in server repair services, strong communication, and the ability to adapt

Qualifications

• Supervisory experience in server repair services.
• Strong communication and leadership abilities.
• Experience in creating SOPs and procedures.
• Ability to generate management reports in Excel.
• Fluent English; Spanish a plus.

Responsibilities

• Supervise a team of repair technicians and review daily KPIs.
• Present corrective actions to improve service quality.
• Recruit and train technicians and monitor performance.
• Conduct inventory audits and maintain records.
• Aid in KPI goal development and inter-department coordination.
• Ensure daily housekeeping and safe, efficient workflows.
• Hire, train, schedule, and evaluate team members.
• Maintain positive teamwork and morale.
• Ensure cost-efficient inventory allocation.

Skills

Leadership

Communication

Team Building

Problem Solving

English Fluency

Adaptability

Education

2-3 years supervision experience in server repair service

Tools

Excel

Word

Job description

Employee Magnets, Inc. in Grapevine, TX is seeking an AI Server Supervisor responsible for leading a team of repair technicians, driving KPI achievement, and ensuring timely repair turnaround.

You will develop SOPs in ISO 9001-2008 format, oversee data collection and reporting in Excel, and coordinate with other departments to optimize operations and customer satisfaction. The role requires 2-3 years supervisory experience in server repair services, strong communication, and the ability to adapt