AI Server Supervisor

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Employee Magnets, Inc. in Grapevine, TX is seeking an AI Server Supervisor responsible for leading a team of repair technicians, driving KPI achievement, and ensuring timely repair turnaround.

You will develop SOPs in ISO 9001-2008 format, oversee data collection and reporting in Excel, and coordinate with other departments to optimize operations and customer satisfaction. The role requires 2-3 years supervisory experience in server repair services, strong communication, and the ability to adapt

Qualifications

• Supervisory experience in server repair services.
• Strong communication and leadership abilities.
• Experience in creating SOPs and procedures.
• Ability to generate management reports in Excel.
• Fluent English; Spanish a plus.

Responsibilities

• Supervise a team of repair technicians and review daily KPIs.
• Present corrective actions to improve service quality.
• Recruit and train technicians and monitor performance.
• Conduct inventory audits and maintain records.
• Aid in KPI goal development and inter-department coordination.
• Ensure daily housekeeping and safe, efficient workflows.
• Hire, train, schedule, and evaluate team members.
• Maintain positive teamwork and morale.
• Ensure cost-efficient inventory allocation.

Skills

Leadership

Communication

Team Building

Problem Solving

English Fluency

Adaptability

Education

2-3 years supervision experience in server repair service

Tools

Excel

Word

Job description

AI Server Supervisor

Grapevine, TX Direct Hire

Summary

Combine the talents of employees under your supervision to accomplish the objectives of the repair depot such as repair turnaround time, first time fix rate, parts used per repair and repair KPI achievement rate. Develop processes based on customers requirement to achieve the service level agreement (SLA). Prepare standard operation procedures and work instructions by following ISO 9001-2008 format. Perform continuous internal process improvement to increase customer satisfaction and productivity.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

Data Analysis/Communication/Issue Resolution-Prevention:

• Supervise a team of repair technicians. Review and evaluate daily KPI and customer SLA requirements.
• Present corrective and preventive actions to maintain superior service quality and continuous improvement.
• Complete all projects assigned by Managers within the required timeframe.
• Recruit qualified repair technicians and set up adequate training based on approved work instructions. In addition, monitor individual process execution after training.
• Conduct periodic inventory audits for the department repair center and reconcile physical counts.
• Maintain and develop record keeping procedures. Manage appropriate department training records in accordance with applicable regulations, policies, and ISO standards.
• Aids department manager in the development of KPI goals and objectives for the department; recommends, implements and administers methods and procedures to enhance operations.
• Aids other department supervisors to ensure smooth inter-department processes and procedures.
• Ensuring daily housekeeping along with workstation equipment layout, energy conservation is followed thoroughly.
• Must be flexible with working hours and be available to work during other assigned events.
• Assist in maintaining great teamwork and high moral environment.

Warehouse Efficiencies Cost Reduction:

• Implement warehouse efficiencies and cost reduction programs to assist the company in making better merchandise flow decisions by conducting thorough analysis on key areas which are causing product and delivery issues.
• Build and maintain a work environment that is positive and is supported by open feedback and two-way communication at all levels.

Team Leadership:

• Responsible for maintaining a positive work environment while supporting the companys culture.
• Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.
• Maintains and strengthens internal, external customer, and supplier relationships. Communicates and works well with all business partners.
• Manages inventory and allocation to flow through the warehouse in the most cost efficient and productive manner.

Supervisory Responsibilities:

• Hire and train new employees.
• Organizes and oversees the schedules and work of assigned Team.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.

Qualifications

Education and/or Experience.

• Minimum of 2-3 years work-related supervision experience in Server related system repair service industry.
• Must be fluent in speaking/writing in English. Spanish speaking is a plus.

Essential Skills:

• Requires excellent communication skills and a professional attitude in dealing directly with customers.
• Needs ability to generate management reports in Excel, ISO experience to create SOP work instructions and procedures in Word.
• Ability to work independently with minimal supervision.
• Lean manufacturing - 5S procedures experience is a plus.
• Must have excellent verbal and written communication skills.
• Must be detailed oriented.
• Requires strong leadership and team building skills.
• Required ability to adapt to new processes and/or be flexible to changing tasks/assignments.