AI Security Solutions Architect — Deployment & Escalations

sentinellabs; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

SentinelOne is seeking a Key Solutions Architect to serve as the expert escalation point for AI Security customers, blending deep technical troubleshooting, solution architecture, and cross-functional leadership. You will partner with R&D and post-sales teams to ensure successful deployments and adoption of Prompt at scale.

You will sit within the Customer Success ecosystem, guiding architecture strategy, deployment planning, and adoption initiatives while driving prevention of escalations

Qualifications

• Ideal candidates will have 5-7+ years of experience in enterprise software, with cybersecurity preferred.
• Strong technical background in cybersecurity, endpoint protection, IT and security architecture.
• Proficiency in Jira and Salesforce, with case and escalation workflows.

Responsibilities

• Own and drive full deployment cycles with structured project management and hands-on technical oversight, including architecture advisory for self-hosted, air-gapped, SSO/IdP, proxy, and MDM deployments.
• Partner with Account Executives, Key Account Managers, Sales Engineering, Support, Product, and Engineering to deliver a seamless handoff and successful implementations.
• Act as a trusted technical advisor in customer conversations with a plan and clear next steps.
• Proactively drive adoption, feature utilization, and long-term customer health through technical consultation.
• Be the voice of the customer, surfacing needs and risks with urgency.
• Deliver escalations end to end: triage, root cause analysis, resolution, handback.

Skills

5-7 years exp

Cybersecurity

Windows/macOS/Linux

Kubernetes

Project leadership

Communication skills

Jira

Salesforce

Root-cause analysis

Technical Success

Tools

Jira

Salesforce

Job description

SentinelOne is seeking a Key Solutions Architect to serve as the expert escalation point for AI Security customers, blending deep technical troubleshooting, solution architecture, and cross-functional leadership. You will partner with R&D and post-sales teams to ensure successful deployments and adoption of Prompt at scale.

You will sit within the Customer Success ecosystem, guiding architecture strategy, deployment planning, and adoption initiatives while driving prevention of escalations