Key Solutions Architect, Prompt

sentinellabs; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

SentinelOne is seeking a Key Solutions Architect to serve as the expert escalation point for AI Security customers, blending deep technical troubleshooting, solution architecture, and cross-functional leadership. You will partner with R&D and post-sales teams to ensure successful deployments and adoption of Prompt at scale.

You will sit within the Customer Success ecosystem, guiding architecture strategy, deployment planning, and adoption initiatives while driving prevention of escalations

Qualifications

• Ideal candidates will have 5-7+ years of experience in enterprise software, with cybersecurity preferred.
• Strong technical background in cybersecurity, endpoint protection, IT and security architecture.
• Proficiency in Jira and Salesforce, with case and escalation workflows.

Responsibilities

• Own and drive full deployment cycles with structured project management and hands-on technical oversight, including architecture advisory for self-hosted, air-gapped, SSO/IdP, proxy, and MDM deployments.
• Partner with Account Executives, Key Account Managers, Sales Engineering, Support, Product, and Engineering to deliver a seamless handoff and successful implementations.
• Act as a trusted technical advisor in customer conversations with a plan and clear next steps.
• Proactively drive adoption, feature utilization, and long-term customer health through technical consultation.
• Be the voice of the customer, surfacing needs and risks with urgency.
• Deliver escalations end to end: triage, root cause analysis, resolution, handback.

Skills

5-7 years exp

Cybersecurity

Windows/macOS/Linux

Kubernetes

Project leadership

Communication skills

Jira

Salesforce

Root-cause analysis

Technical Success

Tools

Jira

Salesforce

Job description

Our Purpose

At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We're looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

As a Key Solutions Architect, you will be tasked with serving as the expert escalation point for SentinelOne's AI Security customers, blending deep technical troubleshooting, solution architecture, and cross-functional leadership to solve the hardest customer problems, partner directly with R&D, and help SentinelOne's post-sales teams succeed with Prompt at scale. You will sit behind our Customer Success, Technical Account Management, Technical Success, and Support teams as the escalation layer: when an issue goes beyond the frontline, you step in, find the root cause, work directly with Prompt R&D, and hand back a clear resolution. This role sits at the intersection of implementation leadership and deep technical advisory, and you will be the AI security specialist your accounts turn to for architecture guidance, deployment strategy, and adoption planning.

What Will You Do?

Primary responsibilities include:

• Own and drive full deployment cycles with structured project management and hands-on technical oversight, including architecture advisory for self-hosted, air-gapped, SSO/IdP, proxy, and MDM deployments that standard guides don't cover.
• Partner with Account Executives, Key Account Managers, Sales Engineering, Support, Product, and Engineering teams to deliver a seamless handoff, support complex and detailed implementations, and align on customer outcomes.
• Act as a trusted technical advisor, walking into every customer conversation with a plan.
• Proactively drive adoption, feature utilization, and long-term customer health through technical consultation and regular engagement.
• Be the voice of the customer internally, surfacing needs, blockers, and risks with urgency.
• Deliver escalations end to end, including triage, root cause analysis, resolution, and handback.
• Work directly with Prompt R&D to drive fixes and get real ETAs, then verify each fix with the customer.
• Develop technical resources, training sessions, and enablement content that accelerate adoption and reduce time-to-value, and turn escalations into KB articles, docs, and enablement for internal teams, so the same issue doesn't get escalated twice.
• Be the expert on new and emerging functionality, beta deep-dives, and partner integrations as the platform expands.

What Skills and Knowledge Will You Bring?

Ideal candidates will have:

• 5 to 7 or more years of experience in enterprise software, with cybersecurity strongly preferred, in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar.
• Strong technical background in cybersecurity, endpoint protection, and IT and security architecture.
• Knowledge of Windows, macOS, Linux, and containerized environments, including Kubernetes.
• Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.
• Excellent written and verbal communication skills, with the ability to engage both technical practitioners and executive stakeholders.
• Proficiency in Jira, Salesforce, and case and escalation workflows.
• Hands-on troubleshooting and root-cause experience, including logs, network traces, browser and extension behavior, and API debugging.
• Prior experience in Technical Success, Deployment Management, Solutions Architect, or Enterprise Customer Success Engineerin