AI Security Customer Success Specialist I

Cisco Systems, Inc.; Northern (KY); Hybrid; USD 69,000 - 111,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan with company match

Paid time off and holidays

Job summary

Cisco Systems, Inc. is exploring opportunities in the United States market for roles related to AI security and customer enablement. This posting outlines the kind of assignments that may arise and emphasizes collaboration across Sales, Product, Engineering, Marketing and Operations.

In this capacity, you would guide customers through onboarding of our AI security portfolio, translate technical details into business outcomes, and help shape how we deliver secure AI solutions for diverse clients.

Qualifications

• Hands-on familiarity with AI agents and Large Language Models (LLMs).
• Understanding of cybersecurity principles.
• Ability to analyze networking concepts and use data to solve problems.
• Clear communication of technical ideas to technical teams and business leaders.

Responsibilities

• Guide customers through onboarding of AI security portfolio.
• Translate technical details into clear business outcomes.
• Champion the customer’s perspective in internal meetings.
• Track shifts in the AI landscape and share insights with the team.
• Identify process gaps and help build more efficient support workflows.

Skills

AI knowledge

Security fundamentals

Analytical skills

Communication

Proactive mindset

Education

Bachelor's degree

High school diploma

Job description

Cisco Systems, Inc. is exploring opportunities in the United States market for roles related to AI security and customer enablement. This posting outlines the kind of assignments that may arise and emphasizes collaboration across Sales, Product, Engineering, Marketing and Operations.

In this capacity, you would guide customers through onboarding of our AI security portfolio, translate technical details into business outcomes, and help shape how we deliver secure AI solutions for diverse clients.