AI Security Onboarding & Customer Success Specialist

Cisco; Durham (NC); On-site; USD 69,000 - 111,000; Full time

Benefits offered by this job

401(k) plan with Cisco matching

Medical, dental, vision insurance

Paid parental leave

Disability coverage

Life insurance

Job summary

Cisco is hiring to help customers onboard and maximize value from its AI security portfolio. You will translate complex technical details into clear business outcomes, champion the customer’s perspective in internal discussions, and help us stay ahead of AI landscape shifts.

You’ll spot process gaps and contribute to more efficient customer support. Ideal candidates have hands-on AI/LLM experience, cybersecurity knowledge, strong analytical skills, and excellent communication skills for both

Qualifications

• Hands-on familiarity with AI agents and LLMs.
• A working understanding of cybersecurity principles.
• Ability to grasp networking concepts and use data to solve problems.
• Clear communication of technical ideas to technical and business audiences.
• Proactive, self-starting mindset with curiosity for AI innovation.

Responsibilities

• Guide customers through onboarding with our AI security portfolio.
• Translate technical details into business outcomes to protect investments.
• Champion the customer’s perspective in internal meetings and product shaping.
• Stay ahead of AI landscape shifts and share insights with the team.
• Identify process gaps and help build more efficient support.

Skills

Python

APIs

C++

Networking

CI/CD

Model Context Protocol

AI agents

LLMs

Education

Bachelor's degree or equivalent

Tools

Claude Code

OpenClaw

Hermes Agent

OpenAI Codex

Cursor

GitHub Copilot

Job description

Cisco is hiring to help customers onboard and maximize value from its AI security portfolio. You will translate complex technical details into clear business outcomes, champion the customer’s perspective in internal discussions, and help us stay ahead of AI landscape shifts.

You’ll spot process gaps and contribute to more efficient customer support. Ideal candidates have hands-on AI/LLM experience, cybersecurity knowledge, strong analytical skills, and excellent communication skills for both