AI Security Customer Success Specialist II

Cisco Systems, Inc.; North Carolina; On-site; USD 90,000 - 150,000; Full time

Job summary

Cisco is seeking a role focused on helping customers securely deploy AI security solutions. You will guide onboarding, translate technical details into business value, and advocate for customer needs across teams.

You will also monitor AI trends and identify opportunities to improve our support processes. Collaborating with Sales, Product, Engineering, Marketing, and Operations, you will help deliver high-impact projects and ensure AI applications and autonomous agents remain secure.

Qualifications

• Hands-on familiarity with AI agents and LLMs.
• Understanding of cybersecurity principles.
• Ability to grasp networking concepts and use data to solve problems.
• Ability to explain technical ideas clearly to both technical teams and business leaders.
• Proactive, self-starting approach and curiosity for AI innovation.

Responsibilities

• Guide customers through onboarding with our AI security portfolio.
• Translate technical details into clear business outcomes.
• Champion the customer's perspective in internal meetings.
• Stay ahead of the AI landscape and share insights with the team.
• Improve processes by spotting gaps and enabling efficient support.

Skills

AI knowledge

Security fundamentals

Analytical skills

Communication

Self-starter mindset

Technical depth

Education

Master's degree

Bachelor's degree

Associate’s / Apprenticeship / Boot camp / Certification

High school diploma

Tools

Claude Code

OpenClaw

Hermes Agent

OpenAI Codex

Cursor

GitHub Copilot

Job description

Cisco is seeking a role focused on helping customers securely deploy AI security solutions. You will guide onboarding, translate technical details into business value, and advocate for customer needs across teams.

You will also monitor AI trends and identify opportunities to improve our support processes. Collaborating with Sales, Product, Engineering, Marketing, and Operations, you will help deliver high-impact projects and ensure AI applications and autonomous agents remain secure.