AI Security Customer Success Specialist I

Cisco Systems, Inc.; Clegg (NC); On-site; USD 68,000 - 111,000; Full time

Job summary

Cisco Systems, Inc. is seeking a role focused on helping customers onboard and adopt our AI security portfolio. You will translate technical details into business outcomes, demonstrating how our solutions protect investments.

You will champion customer feedback in internal discussions and monitor AI landscape shifts to inform the team, while identifying ways to streamline processes and improve service delivery.

Qualifications

• : Hands-on familiarity with AI agents and LLMs.
• Ability to grasp networking concepts and use data to solve problems.

Responsibilities

• Guide customers through onboarding with our AI security portfolio.
• Translate technical details into clear business outcomes.
• Champion the customer's perspective in internal meetings.
• Stay ahead of the curve by tracking shifts in AI landscape.
• Improve how we work by identifying process gaps.

Skills

AI knowledge

Security fundamentals

Analytical skills

Communication

Curiosity for AI

Education

Bachelor's degree (0 years)

Associate/Apprenticeship/Boot camp/Certification (1 year)

High school diploma with 2 years experience

Tools

Claude Code

OpenClaw

Hermes Agent

OpenAI Codex

Cursor

GitHub Copilot

Job description

Cisco Systems, Inc. is seeking a role focused on helping customers onboard and adopt our AI security portfolio. You will translate technical details into business outcomes, demonstrating how our solutions protect investments.

You will champion customer feedback in internal discussions and monitor AI landscape shifts to inform the team, while identifying ways to streamline processes and improve service delivery.