AI-Powered SMB SaaS Account Executive

Zendesk; San Francisco, Northern (CA, KY); Hybrid; USD 111,000 - 167,000; Full time

Job summary

Zendesk seeks an SMB Account Executive in San Francisco to accelerate AI-driven growth by acquiring new SMB customers and expanding existing relationships. You will lead complex sales cycles, articulate AI-enabled value, and collaborate with cross-functional teams to deliver tailored, outcome-focused solutions.

A strong track record in SaaS sales and familiarity with AI tools will be essential for success. You will build trusted relationships, drive revenue, and leverage AI insights to optimize

Qualifications

• At least 2 years of B2B SaaS sales experience with a track record of exceeding targets.
• Experience engaging and expanding relationships across various customer levels.
• Strong ability to discuss AI product architecture and integrations.

Responsibilities

• Drive top-line revenue growth by acquiring new SMB customers and expanding existing accounts.
• Manage and nourish customer relationships to ensure high satisfaction and retention.
• Lead complex sales cycles with AI-driven insights to craft tailored solutions.

Skills

B2B sales

SaaS

CRM tools

AI familiarity

Negotiation

Communication

Education

BA/BS degree or equivalent

Tools

Salesforce

Outreach

Clari

Job description

Zendesk seeks an SMB Account Executive in San Francisco to accelerate AI-driven growth by acquiring new SMB customers and expanding existing relationships. You will lead complex sales cycles, articulate AI-enabled value, and collaborate with cross-functional teams to deliver tailored, outcome-focused solutions.

A strong track record in SaaS sales and familiarity with AI tools will be essential for success. You will build trusted relationships, drive revenue, and leverage AI insights to optimize