AI Product Strategy & Ops Leader (Remote Flex)

Legaltechnologyhub; Santa Clara (CA); On-site; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Gen AI Product Strategy & Operations Senior Manager to shape a user-centered AI product strategy and support key operating initiatives with cross-functional partners.

You will review business initiatives, track metrics, and coordinate Quarterly Product Reviews and Annual Planning while aligning product groups with executives. Experience in enterprise SaaS and AI is preferred; base pay ranges from $165,500 to $289,600 with equity and benefits.

Qualifications

• 8–10 years at top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar).
• Experience in enterprise software/SaaS, ideally in the AI space.
• Experience using quantitative skills to optimize Product Strategy and inform operational excellence.
• Effective communication skills – both verbally and in writing – in business and technical discussions.
• Track record of owning cross-functional projects, building trusting relationships, and influencing senior staff.
• Collaborative mindset with the ability to work independently and multi-task in fast-paced environments.

Responsibilities

• Develop a user-centered AI product strategy aligned with customer needs and product specifics.
• Support operating initiatives such as Quarterly Product Reviews and Annual Planning.
• Coordinate with product, engineering, finance, and executives to ensure alignment across the organization.
• Review market trends, market sizing, and buy/build/partner strategy to inform product decisions.
• Oversee AI initiatives to drive growth and operational efficiency across the portfolio.

Skills

Strategy & operations

Cross-functional leadership

Quantitative analysis

Executive communication

Stakeholder management

Job description

ServiceNow is seeking a Gen AI Product Strategy & Operations Senior Manager to shape a user-centered AI product strategy and support key operating initiatives with cross-functional partners.

You will review business initiatives, track metrics, and coordinate Quarterly Product Reviews and Annual Planning while aligning product groups with executives. Experience in enterprise SaaS and AI is preferred; base pay ranges from $165,500 to $289,600 with equity and benefits.