Senior Staff AI Product Manager - Flexible Leader

ServiceNow; San Diego (CA); Hybrid; USD 172,000 - 301,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Family leave

Flexible time off

Job summary

ServiceNow is seeking a Senior Staff Technical Product Manager to own strategy and execution for AI-powered product experiences in a fast-moving, AI-driven organization. You will help define the roadmap itself using data-driven prioritization and cross-functional alignment.

This role requires proven hands-on execution at scale—evidence of shipped AI products and the tradeoffs navigated. You will mentor junior PMs and collaborate with engineering and data science leaders to raise the bar across

Qualifications

• Experience leveraging or integrating AI into work processes and decision-making.
• 12+ years of product management with hands-on AI or data-powered products.
• Strong data sense and ability to drive prioritization using analytics.
• Strong stakeholder management and alignment across senior teams.

Responsibilities

• Strategy and execution for a broad product area to accelerate agent productivity.
• Data-driven decision-making using product analytics, experimentation, and usage data.
• High-quality strategy and requirements documents for senior stakeholders.
• Cross-functional leadership across engineering, data science, and leadership.
• Mentor junior product managers to raise execution standards.

Skills

AI product management

Data-driven decisions

Cross-functional leadership

Mentorship

Job description

ServiceNow is seeking a Senior Staff Technical Product Manager to own strategy and execution for AI-powered product experiences in a fast-moving, AI-driven organization. You will help define the roadmap itself using data-driven prioritization and cross-functional alignment.

This role requires proven hands-on execution at scale—evidence of shipped AI products and the tradeoffs navigated. You will mentor junior PMs and collaborate with engineering and data science leaders to raise the bar across