AI-Powered Technical Support Engineer

salesforce.com, inc.; Indianapolis (IN); On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Time off programs

Medical benefits

Dental benefits

Vision benefits

Parental leave

401(k)

Employee stock purchase plan

Job summary

Salesforce.com, inc. is seeking a technically proficient specialist to lead the end-to-end customer experience, diagnosing and resolving issues on Salesforce products such as Sales Cloud.

You will collaborate with cross-functional teams to deliver onboarding, expert guidance, and best practices to maximize platform value. The role requires strong communication, deep troubleshooting skills, and a customer-focused approach in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent experience in a technical field.
• Experience troubleshooting software applications and debugging code (Java).
• Knowledge of databases and SQL.

Responsibilities

• Lead end-to-end customer technical experience by managing support cases from diagnosis to resolution.
• Diagnose and resolve complex technical issues related to Salesforce platform products (e.g., Sales Cloud).
• Coordinate resolution of critical/high-priority cases with cross-functional teams and escalate to Product Engineering when needed.
• Provide onboarding support and technical discovery sessions for customers deploying Salesforce solutions.
• Guide customers on best practices, configuration, and architecture to maximize platform value.
• Investigate issues, analyze behavior, identify root causes with internal tools.
• Manage multiple customer issues in a fast-paced environment.
• Develop deep technical expertise in Salesforce functionality and related technologies.
• Collaborate with Product Engineering to investigate defects and improve platform.

Skills

Bachelor's degree in Computer Science

Troubleshooting software applications

Java debugging

SQL and database concepts

Excellent communication

Analytical and problem-solving

Customer-focused mindset

Ability to work with cross-functional/

Education

Bachelor's degree in Computer Science, Engineering, or related technical discipline

Tools

Salesforce platform knowledge

Job description

Salesforce.com, inc. is seeking a technically proficient specialist to lead the end-to-end customer experience, diagnosing and resolving issues on Salesforce products such as Sales Cloud.

You will collaborate with cross-functional teams to deliver onboarding, expert guidance, and best practices to maximize platform value. The role requires strong communication, deep troubleshooting skills, and a customer-focused approach in a fast-paced environment.