AI-Driven Technical Support Engineer

Salesforce; Bellevue (WA); On-site; USD 80,900 - 122,300; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

Employee stock purchasing program

Job summary

A leading CRM company is seeking a Technical Support Engineer based in Bellevue, Washington. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, with over 2 years of experience in technical support. This role focuses on managing support cases, guiding customers on best practices, and resolving complex technical issues on the Salesforce platform. A strong analytical mindset and excellent communication skills are crucial for success. Join us and be a part of transforming business practices with cutting-edge technology.

Qualifications

• 2+ years in technical support or related field.
• Experience with Java-based applications.
• Professional proficiency in spoken and written English required.

Responsibilities

• Manage support cases from diagnosis to resolution.
• Provide technical guidance and best practices to customers.
• Investigate and analyze customer-reported issues.

Skills

Technical problem-solving

Communication skills

Analytical skills

Customer-focused mindset

Multi-tasking

Database concepts

Troubleshooting software

Education

Bachelor's degree in Computer Science, Engineering, or related discipline

Tools

Salesforce platform

SQL

HTML

JavaScript

CSS

Job description

A leading CRM company is seeking a Technical Support Engineer based in Bellevue, Washington. The ideal candidate will possess a Bachelor's degree in Computer Science or a related field, with over 2 years of experience in technical support. This role focuses on managing support cases, guiding customers on best practices, and resolving complex technical issues on the Salesforce platform. A strong analytical mindset and excellent communication skills are crucial for success. Join us and be a part of transforming business practices with cutting-edge technology.