AI-Supported Customer Support Specialist — Tech SaaS

Ron Turley Associates LLC

Glendale (AZ)

On-site

USD 40,000 - 52,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

401(k) with match

Flexible PTO

Medical plans (Cigna PPO/HSA)

Wellness rewards

Mental health resources

Dental & vision coverage

Life insurance & more

Job summary

Ron Turley Associates LLC in Glendale, AZ, seeks aCustomer Support Representative to handle common and complex product support cases, balancing people skills with technical troubleshooting. You will assist customers with our software, teach best practices, and contribute to AI-assisted knowledge bases.

The role emphasizes SDLC understanding, client relationships, and cross-functional collaboration, with opportunities to grow CSAT scores and renewals.

Qualifications

Excellent interpersonal and verbal communication skills.
Strong technical troubleshooting and research abilities.
Understanding of the SDLC and how support fits in.
Exposure to SQL queried data and basic reporting.

Responsibilities

Listen to and resolve customers' concerns within stated SLAs.
Establish and maintain relationships with assigned clients.
Research and resolve complex product issues, escalating as needed.
Recommend products and features to meet customer needs.
Contribute to knowledge base using AI-assisted search.
Collaborate with Engineering, QA, and Product to resolve issues.

Skills

Interpersonal skills

Verbal communication

Technical troubleshooting

SQL exposure

Jira familiarity

Software support experience

Tools

Jira

Job description

The role emphasizes SDLC understanding, client relationships, and cross-functional collaboration, with opportunities to grow CSAT scores and renewals.

Get your free, confidential resume review.

or drag and drop your file here.