AI-Powered Product Enablement Lead

ChurnZero, Inc; United States; Remote; USD 95,000 - 105,000; Full time

Job summary

ChurnZero is seeking a Product Enablement Manager to drive the foundation of product knowledge, demos, and enablement assets across teams. You will coordinate with Product, Marketing, Sales, CX, and Support to ensure successful releases and aligned customer readiness.

Ideal candidates bring 3+ years in B2B SaaS enablement, strong communication, and a deep interest in AI-driven enablement. This is a remote, US-based role with a target salary range and a focus on scalable enablement at pace.

Qualifications

• 3+ years in Sales, CX, Support, Enablement, or Product Enablement at a B2B SaaS company.
• Experience with ChurnZero (or comparable CS platform) is a plus.
• Track record of cross-functional projects with tight timelines.

Responsibilities

• Own the product foundation: release knowledge, demo guidance, enablement assets.
• Direct the cross-functional Feature Release Team across Product, Marketing, Sales, CX, and Support.
• Turn technical release detail into product truth for multiple audiences.
• Coordinate customer-facing readiness with marketing and enablement teams.
• Maintain and update demos, use cases, and guidance for new functionality.
• Build and deliver ongoing enablement programs: refreshers, deep dives, and onboarding contributions.
• Measure enablement impact and report on release readiness and adoption.

Skills

Technical aptitude

Cross-functional coordination

Project management

AI tooling

Communication

Release enablement

Job description

ChurnZero is seeking a Product Enablement Manager to drive the foundation of product knowledge, demos, and enablement assets across teams. You will coordinate with Product, Marketing, Sales, CX, and Support to ensure successful releases and aligned customer readiness.

Ideal candidates bring 3+ years in B2B SaaS enablement, strong communication, and a deep interest in AI-driven enablement. This is a remote, US-based role with a target salary range and a focus on scalable enablement at pace.