AI-Powered Partner Solutions Engineer

NICE; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

NiCE is seeking a Partner Value Solution Engineer to empower its partner ecosystem and serve as the technical bridge between NiCE and partners, equipping them with knowledge, tools, and assets to deliver differentiated outcomes.

You will lead technical discovery, support tailored demos, and drive ROI narratives while building repeatable enablement programs and reference architectures. This is a US-based role within a global team, reporting to the Director of Presales.

Qualifications

• Experience translating business outcomes into AI use cases.
• Knowledge of LLMs, generative AI, and AI governance.
• Experience supporting AI PoVs, pilots, or customer validation motions.

Responsibilities

• Lead technical discovery engagements with partners and map requirements to NiCE CCaaS/AI capabilities.
• Support tailored demos and POC engagements highlighting integrated partner-vendor value.
• Act as technical trusted advisor helping partners shape architectures, proposals, and ROI narratives.
• Qualify AI use cases based on business value, feasibility, data readiness, and outcomes.
• Develop and deliver partner enablement programs and reference architectures.
• Maintain partner-facing assets like integration guides and battlecards.
• Govern architecture, security, and performance standards across partner solutions.
• Collaborate with Product and R&D to surface partner-driven requirements.

Skills

AI & CX use cases

LLMs & Gen AI

Partner enablement

Job description

NiCE is seeking a Partner Value Solution Engineer to empower its partner ecosystem and serve as the technical bridge between NiCE and partners, equipping them with knowledge, tools, and assets to deliver differentiated outcomes.

You will lead technical discovery, support tailored demos, and drive ROI narratives while building repeatable enablement programs and reference architectures. This is a US-based role within a global team, reporting to the Director of Presales.