Partner Value Solution Engineer

NICE; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

NiCE is seeking a Partner Value Solution Engineer to empower its partner ecosystem and serve as the technical bridge between NiCE and partners, equipping them with knowledge, tools, and assets to deliver differentiated outcomes.

You will lead technical discovery, support tailored demos, and drive ROI narratives while building repeatable enablement programs and reference architectures. This is a US-based role within a global team, reporting to the Director of Presales.

Qualifications

• Experience translating business outcomes into AI use cases.
• Knowledge of LLMs, generative AI, and AI governance.
• Experience supporting AI PoVs, pilots, or customer validation motions.

Responsibilities

• Lead technical discovery engagements with partners and map requirements to NiCE CCaaS/AI capabilities.
• Support tailored demos and POC engagements highlighting integrated partner-vendor value.
• Act as technical trusted advisor helping partners shape architectures, proposals, and ROI narratives.
• Qualify AI use cases based on business value, feasibility, data readiness, and outcomes.
• Develop and deliver partner enablement programs and reference architectures.
• Maintain partner-facing assets like integration guides and battlecards.
• Govern architecture, security, and performance standards across partner solutions.
• Collaborate with Product and R&D to surface partner-driven requirements.

Skills

AI & CX use cases

LLMs & Gen AI

Partner enablement

Job description

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The NiCE Partner Value Solution Engineer is part of the excellence team that is dedicated to empowering NiCE's partner ecosystem to confidently position, sell, and deliver NiCE solutions. As a key member of this team, you will serve as the expert technical bridge between NiCE and its partners, equipping them with the knowledge, tools, and assets needed to create differentiated customer outcomes. You will act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates.

Qualifications

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments
• The ability to translate business outcomes into AI use cases and success criteria
• Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.

Key Responsibilities

Sales Engineering

You will lead technical discovery engagements with partners, mapping customer requirements to joint solutions and NiCE's CCaaS/AI capabilities. You'll support tailored demos and proof-of-concept (POC) engagements that highlight integrated partner-vendor value, and serve as the technical trusted advisor helping partners shape architectures, proposals, and ROI narratives that win deals.

• Increase partner revenue and win rates by making partners effective at selling and delivering NiCE solutions
• Qualify AI use cases based on business value, technical feasibility, data readiness, and measurable outcomes.
• Support AI-focused demos and PoVs that show business impact, not just capability.
• Lead technical discovery sessions with partners
• Map partner and customer requirements to joint solutions and CCaaS/AI capabilities
• Support tailored demos that showcase integrated partner-vendor value rather than standalone features
• Support proof-of-concept (POC) engagements with partners
• Act as the technical trusted advisor to partner teams
• Help acquire / validate architectures for customer solutions
• Assist in crafting ROI stories that demonstrate joint solution value

Technical Enablement

You will build and deliver repeatable technical enablement programs to ramp partner SEs and solution architects. This includes maintaining partner-facing assets such as reference architectures, integration guides, and battlecards in the partner portal. You'll run ongoing readiness programs, webinars, office hours, and 30-60-90 day plans, to keep partners current on product updates, roadmap direction, and best practices.

• Make partners as self-sufficient and effective as the NiCE SE team
• Build AI-specific enablement around conversational design, prompt/design patterns, use-case discovery, PoV execution, responsible AI, and outcome measurement.
• Track partner feedback on AI capabilities, implementation friction, model behavior, integration gaps, and roadmap needs.
• Help partners understand release impacts tied to AI features, model updates, data dependencies, and governance.
• Includes building reusable demo scripts, talk tracks, objection handling, and competitive positioning.
• Ensure partner enablement stays aligned with the account team's strategy
• Build repeatable technical enablement programs for partner SEs and architects
• Deliver enablement to ramp new partner technical staffSupport competitive differentiators for partner teams
• Keep partners current on product updates and new features
• Keep partners aligned with the NiCE product roadmap
• Share best practices across the partner ecosystem

Technical Account Management

You will own the end-to-end technical relationship with key partners, managing integration patterns, release impact assessments, and escalation paths. You'll coordinate with Product and R&D to surface partner-driven requirements and influence the product roadmap. You'll also govern architecture, security, and performance standards across partner solutions to ensure they meet joint quality benchmarks.

• Ensure NiCE technology reliably delivers business value for customers
• Manage integration patterns across partner solutions
• Assess and communicate release impact to partners
• Assist in escalation paths for technical issues
• Coordinate with Product and R&D teams on partner-driven requirements
• Manage and track technical feedback from partners
• Influence the NiCE product roadmap based on partner input

Services

You will support scoping of services for partner-led implementations, including estimates, SOW inputs, and responsibilities matrices. You'll provide architectural oversight on complex deployments to ensure technical deliverability of what was sold, and capture lessons learned to feed back into patterns, templates, and future partner enablement.

• Support validation of services for partner-led implementations
• Provide architectural oversight on complex partner deployments
• Conduct advisory reviews on challenging implementation scenarios
• Capture lessons learned from completed partner engagements
• Feed lessons learned back into patterns and templates

Mission & Purpose

• Empower the partner ecosystem to confidently position, sell, and deliver NiCE solutions
• Provide expert support, enablement, and collaboration that showcases the full value of the platform
• Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes
• Serve as a trusted technical go-to-market advisor for partners on strategic opportunities and joint offerings
• Drive ongoing enablement to transition partners from supported consumers to self-sufficient advocates

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Requisition ID: 11607
Reporting into: Director of Presales
Role Type: Individual Contributor

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.