Partner Operations & AI Automation Manager

Acquia; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Acquia seeks a Partner Operations AI Automation Manager to drive operational excellence and partner program management in a fast-growing environment. You will design, build, and deploy AI-powered workflows and provide clear articulation of problems, requirements, and solutions to technical and non-technical stakeholders.

You will own end-to-end partner journey, map touchpoints, reduce friction, and optimize tools like Salesforce, Jira, and the Partner Portal.

Responsibilities

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
• Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets.
• Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
• Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement.
• Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.

Job description

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!

The Partner Operations AI Automation Manager will play a pivotal role in driving operational excellence and partner program management. This role requires a strategic thinker with a strong understanding of business processes, cross-functional collaboration, and a proven track record of delivering results in a fast-paced scale-up environment. The ideal candidate combines strong analytical and process improvement instincts with the technical ability to design, build, and deploy AI-powered workflows, and can clearly articulate problems, requirements, and solutions to both technical and non-technical stakeholders.

RESPONSIBILITIES

The Partner Operations Manager will organize, plan, and execute across the following areas:

Operations Process Improvement

• Identify bottlenecks in partner-facing and internal processes; design, document, and implement improvements end-to-end.
• Own the mapping of partner operations processes, lead process improvement projects, and measure impact against efficiency and margin targets.
• Proactively identify opportunities to reduce COGS spend, improve cost traceability, and support contract negotiations with relevant data.
• Own the end-to-end partner journey, mapping touchpoints, removing system friction, and optimizing tools to drive partner satisfaction and engagement.

AI Automation Agent Development

• Design, build, and deploy AI agents and automated workflows that reduce manual effort across partner operations processes.
• Apply AI tooling (including but not limited to Claude, Gemini, and automation platforms) to high-impact, high-frequency operational tasks, with clear frameworks for prioritization, testing, and iteration.
• Own the implementation of AI/automation frameworks across OEM operations, Partner Journey, and the Partner Portal.
• Understand and apply AI grounding, prompt design, and output validation to ensure accuracy and reliability of deployed agents.

Systems Ownership Technical Fluency

• Own the maintenance, configuration, and optimization of partner operations tools and systems, including Salesforce, Jira, the Partner Portal, Crossbeam, and related platforms.
• Serve as a key contributor in the selection, deployment, and upkeep of tools — including leading evaluation frameworks f