Remote AI Engineer for Customer Success

Samsara; New York (NY); Remote; USD 106,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Remote-friendly

Professional development stipend

Parental leave

Job summary

Samsara in New York, NY seeks an embedded AI Engineer in Customer Success to design, build, test, deploy, and maintain agentic solutions that power our AI customer-support playbooks.

You'll own the full lifecycle of Samsara's customer-facing AI agents, from prompts to production, collaborating with Sales, CS, and product teams, and ensuring reliability, governance, and measurable impact on customer outcomes.

Qualifications

• Hands-on experience building and maintaining production LLM-based agents or automations.
• Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
• The discipline to define what success looks like before you start building — and an eval framework that catches problems before your users do
• A genuine curiosity about Customer Success workflows and customer problems, not just the technical challenge
• Intellectual honesty about what AI can and can’t do well — and the judgment to design guardrails and fallback paths accordingly
• 3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment
• Experience in a B2B SaaS environment

Responsibilities

• Design agent architectures, write prompts, integrate with external systems, and write clean Python code that the team can maintain.
• Define success criteria and evaluation frameworks before coding; build automated test suites for real-world scenarios.
• Own deployment, versioning, and rollback plans for every agent; ensure production readiness.
• Monitor agent performance in production; track accuracy, latency, and outcomes; detect drift early.
• Maintain and iterate agents as product evolves and playbooks change.
• Champion Samsara's cultural principles as we scale globally.

Skills

Production LLM-based agents

Python proficiency

CRM integrations

AI governance

Tools

Salesforce

Gainsight

Job description

Samsara in New York, NY seeks an embedded AI Engineer in Customer Success to design, build, test, deploy, and maintain agentic solutions that power our AI customer-support playbooks.

You'll own the full lifecycle of Samsara's customer-facing AI agents, from prompts to production, collaborating with Sales, CS, and product teams, and ensuring reliability, governance, and measurable impact on customer outcomes.