AI-Powered Digital CS Leader | Equity

Samsara; United States; Remote; USD 106,000 - 160,000; Full time

Job summary

Samsara is seeking a pioneering Digital Customer Success role in the United States. You will build and maintain production-grade LLM-based agents, design prompts, and orchestrate integrations with external systems to address customer pain points.

You will own deployment, versioning, and rollback for every agent, defining scalable playbooks for a high-volume book of business. This role includes shaping standards, processes, and incentives as the company scales.

Qualifications

• Hands-on experience building production LLM-based agents or automations.
• Proficient in Python with a track record of connecting AI to external systems.
• Systems mindset for managing a high-volume book of business with repeatable playbooks.

Responsibilities

• Analyze customer pain points and opportunities with an analytical mindset combined with a customer-centric lens.
• Build digital CS playbooks, design agent architectures, write prompts, and integrate with external systems.
• Own the deployment, versioning, and rollback plan for every agent, ensuring production-ready systems.

Skills

LLM-based agents

Python

AI integration

Job description

Samsara is seeking a pioneering Digital Customer Success role in the United States. You will build and maintain production-grade LLM-based agents, design prompts, and orchestrate integrations with external systems to address customer pain points.

You will own deployment, versioning, and rollback for every agent, defining scalable playbooks for a high-volume book of business. This role includes shaping standards, processes, and incentives as the company scales.