AI-Powered Enterprise Programs Lead

Qualia; Austin, Northern (TX, KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health plans

401(k) program

Parental leave

Flexible time off

Job summary

Qualia is seeking an experienced Program Manager to lead our most significant enterprise client engagements. You will oversee onboarding, long‑term relationship management, and AI‑driven process improvements across delivery, technical setup, and product teams.

You will partner with Product Leadership to ensure strategic alignment and deliver on account objectives, reporting transparently on program health to client executives and internal leadership.

Qualifications

• 5+ years of experience managing high‑touch, multi‑stakeholder enterprise programs.
• Experience using AI agents and automation platforms to optimize workflow.
• Ability to influence and lead cross‑functional teams without direct reports.
• Exceptional ability to synthesize complex statuses into executive insights.

Responsibilities

• Lead end‑to‑end execution of complex enterprise programs from kickoff to steady state.
• Bridge Professional Services, Implementation, Product, and Support teams.
• Align product roadmap with strategic account needs and delivery timelines.
• Provide data‑backed program health reporting to executives.
• Identify bottlenecks and deploy AI tools to reduce administrative drag.
• Forecast risks and resource constraints using AI‑integrated PM platforms.
• Introduce new tools/workflows to scale programs efficiently.
• Maintain trust-based relationships with program team members and clients.

Skills

Enterprise program mgmt

AI literacy

Cross-functional leadership

Executive communication

Relationship management

Tools

Zapier/Make

LLMs

Job description

Qualia is seeking an experienced Program Manager to lead our most significant enterprise client engagements. You will oversee onboarding, long‑term relationship management, and AI‑driven process improvements across delivery, technical setup, and product teams.

You will partner with Product Leadership to ensure strategic alignment and deliver on account objectives, reporting transparently on program health to client executives and internal leadership.