Program Manager, Enterprise Engagements

Qualia; Austin, Northern (TX, KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health plans

401(k) program

Parental leave

Flexible time off

Job summary

Qualia is seeking an experienced Program Manager to lead our most significant enterprise client engagements. You will oversee onboarding, long‑term relationship management, and AI‑driven process improvements across delivery, technical setup, and product teams.

You will partner with Product Leadership to ensure strategic alignment and deliver on account objectives, reporting transparently on program health to client executives and internal leadership.

Qualifications

• 5+ years of experience managing high‑touch, multi‑stakeholder enterprise programs.
• Experience using AI agents and automation platforms to optimize workflow.
• Ability to influence and lead cross‑functional teams without direct reports.
• Exceptional ability to synthesize complex statuses into executive insights.

Responsibilities

• Lead end‑to‑end execution of complex enterprise programs from kickoff to steady state.
• Bridge Professional Services, Implementation, Product, and Support teams.
• Align product roadmap with strategic account needs and delivery timelines.
• Provide data‑backed program health reporting to executives.
• Identify bottlenecks and deploy AI tools to reduce administrative drag.
• Forecast risks and resource constraints using AI‑integrated PM platforms.
• Introduce new tools/workflows to scale programs efficiently.
• Maintain trust-based relationships with program team members and clients.

Skills

Enterprise program mgmt

AI literacy

Cross-functional leadership

Executive communication

Relationship management

Tools

Zapier/Make

LLMs

Job description

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem-homebuyers and sellers, lenders, title and escrow agents, and real estate agents onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We are seeking an experienced Program Manager to lead our most significant, high‑stakes enterprise client engagements. This role is designed for a "force multiplier"-someone who can navigate the complexities of large‑scale onboarding and long‑term relationship management while aggressively leveraging Artificial Intelligence to drive operational efficiency.

RESPONSIBILITIES

• Strategic Command: Lead the end‑to‑end execution of our most complex enterprise programs, from initial kickoff through to long‑term steady‑state maturity
• Cross‑Functional Orchestration: Act as the primary bridge between Professional Services (delivery), Implementation (technical setup), Product (platform features and functionality) and Support (on‑call stability)
• Strategic Feedback Loop: Partner closely with Product Management (R&D) to ensure the product roadmap aligns with the long‑term needs of our strategic accounts. (Note: Product Management owns the drafting of requirements; you own the strategic alignment and delivery timeline)
• Executive Alignment: Drive high‑level communication cadences with client executives and internal leadership, providing consistent, transparent, and data‑backed reporting on program health
• Process Automation: Proactively identify manual bottlenecks in the program lifecycle and deploy AI tools (e.g., LLMs for documentation, automated project trackers, or AI‑driven meeting synthesis) to eliminate "administrative drag"
• Predictive Insights: Utilize AI‑integrated project management platforms to forecast risks, resource constraints, or potential delays before they impact the client experience
• Operational Innovation: Stay at the forefront of the AI landscape, continuously introducing new tools and workflows that allow the program to scale without a linear increase in headcount
• Relationship Building: Establish and maintain trust‑based relationships with key program team members both internally and externally to best support varying individual needs and manage perceptions of program health
• Issue Resolution: Maintain a thorough and up‑to‑date understanding of the full program so you are able to flag and address misalignments, driving thoughtful, tailored solutions in partnership with your program team

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

• Experience: 5+ years of experience managing high‑touch, multi‑stakeholder enterprise programs. You have a track record of driving "long‑term success" rather than just "project completion"
• AI Literacy: You are an AI power‑user. You have experience (or a high degree of proficiency) using AI agents, automation platforms (e.g., Zapier/Make), and LLMs to optimize your own workflow and team output
• Matrix Leadership: Proven ability to influence and lead cross‑functional teams (Product, Engineering, Support) that do not report directly to you
• Communication: Exceptional ability to synthesize complex project statuses into clear, executive‑ready insights
• Industry Context: Experience in Real Estate, PropTech, or FinTech is a significant bonus but not required

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, NewHampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission‑driven coworkers who are passionate about using technology to solve real‑world problems—and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

• In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well‑being through professional development, parental leave, and a flexible time off policy.
• Qualia offers a robust online onboarding program to train new hires, biweekly all‑hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected.

Qualia is proud to be an equal‑opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.