AI-Powered Enterprise Implementation Lead (Remote)

Ladders; United States; Remote; USD 147,000 - 167,000; Full time

Benefits offered by this job

Mental health, wellness & fitness bene

Career coaching & support

Inclusive family building benefits

Long-term savings or retirement plans

In-office culinary options to cater to

Job summary

Ladders is seeking an Implementation Manager to lead onboarding and implementation engagements for enterprise clients on a modern technology platform. You will partner with customer stakeholders and internal teams to translate needs into production-ready workflows and scalable adoption plans, focusing on governance and repeatable processes.

This role emphasizes project leadership, cross-functional coordination, and the expansion of AI-enabled capabilities with clear communication, enabling

Qualifications

• 5-7 years in customer-facing implementation or consulting roles in SaaS/enterprise environments.
• Strong understanding of generative AI and platform technologies, including workflow design and data governance.
• Proven ability to manage complex enterprise projects and hold stakeholders accountable.
• Customer-centric mindset with experience in facilitating discovery sessions and translating feedback into actionable decisions.
• Excellent communication skills; capable of simplifying complex processes for diverse audiences.

Responsibilities

• Lead structured onboarding engagements to align customer stakeholders on platform setup and workflow priorities.
• Document and transition clear implementation plans to ensure seamless execution and stakeholder alignment.
• Guide customers through process mapping and workflow configuration to deliver production-ready workflows.
• Coordinate cross-functional delivery across time-bound engagements, aligning various stakeholders through key milestones.
• Develop deployment roadmaps that define how customers can scale AI usage and optimize adoption.
• Lead operational check‑ins with customer account teams to monitor workflow performance and identify new AI adoption opportunities.
• Build repeatable frameworks for operational consistency across a portfolio of enterprise customers.

Skills

Customer-facing experience

Implementation management

Project leadership

Generative AI knowledge

Workflow design

Data governance

Excellent communication

Cross-functional collaboration

Job description

Ladders is seeking an Implementation Manager to lead onboarding and implementation engagements for enterprise clients on a modern technology platform. You will partner with customer stakeholders and internal teams to translate needs into production-ready workflows and scalable adoption plans, focusing on governance and repeatable processes.

This role emphasizes project leadership, cross-functional coordination, and the expansion of AI-enabled capabilities with clear communication, enabling