Senior Enterprise CSM - AI-Driven Growth & Strategy

Openkrill

United States

Remote

USD 115,000 - 145,000

Full time

14 days+

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Job summary

Cordial is seeking a Senior Client Success Manager in New York to act as the strategic advisor and executive relationship owner for a portfolio of enterprise clients. You will influence long-term direction, manage renewals and upsells, and drive AI-informed client strategy.

You will partner with Solutions, Product, and Engineering to ensure client outcomes, escalate issues, and protect growth opportunities.

Qualifications

7+ years in an enterprise SaaS client-facing role.
Bachelor’s degree or equivalent experience.
Experience owning strategy and outcomes while a technical team executes.
Proven VP and C-suite relationship experience.
Interest in AI and its application in marketing technology.

Responsibilities

Serve as the strategic advisor and executive relationship owner for a portfolio of enterprise clients.
Ensure client outcomes and commercial performance; align work with the client success plan.
Lead executive engagement and present strategic recommendations to clients’ C-suite.
Develop and maintain forward-looking success plans tied to business priorities and AI capabilities.
Own renewals, upsells, and expansion end-to-end with forecasting and contract execution.
Advise on AI-driven personalization, send-time optimization, and segmentation within Cordial.
Coordinate escalations across Solutions, Product, and Engineering with stakeholders.
Track client health and identify risks early to protect and grow the portfolio.
Represent CS cross-functionally to surface client needs and inform the roadmap.