Customer Success Lead - AI-Driven Growth & Impact

Pure Interactive Entertainment, Inc; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) match

Paid time off

Meals provided

Off-sites

Job summary

Pure Interactive Entertainment, Inc in New York, NY is seeking a Customer Success Manager to build and lead a fast-scaling support function. This full-time role emphasizes quick, thoughtful responses across email, chat, and community channels.

You will identify recurring problems, collaborate with product and engineering to drive fixes, and use AI tools to speed up routine tasks while maintaining high-quality service.

Qualifications

• 1+ years in customer support or related high-performance environment.
• Strong written communication; fast and thoughtful.
• Comfortable using AI tools to speed up and scale work.
• Analytical mindset; comfortable owning metrics and driving decisions.
• Scrappy, resourceful, and a strong work ethic.

Responsibilities

• Answer support tickets across email, chat, and community channels.
• Spot recurring problems and report them clearly to product/engineering so fixes reduce workload.
• Leverage AI tools to sort tickets, draft replies, and identify trends.
• Measure key metrics: response time, resolution time, and customer satisfaction.
• Help hire and train the support team as we grow.

Skills

1+ years experience

Strong written communication

AI tools experience

Analytical mindset

Scrappy, resourceful

Job description

Pure Interactive Entertainment, Inc in New York, NY is seeking a Customer Success Manager to build and lead a fast-scaling support function. This full-time role emphasizes quick, thoughtful responses across email, chat, and community channels.

You will identify recurring problems, collaborate with product and engineering to drive fixes, and use AI tools to speed up routine tasks while maintaining high-quality service.