AI-Driven Customer Success Lead

Avoca; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Avoca AI in New York, NY is seeking a Customer Success Manager to help customers onboard, adopt, and scale our AI-driven platform for home services. You will partner with Sales, Product, and Engineering to drive measurable business outcomes and ensure long-term customer value.

This role suits someone with 2–5 years in startups in customer success, implementation, or account management, plus strong communication and analytical skills.

Qualifications

• 2–5 years of experience in startups working in customer success, implementation, or account management (or >4 years overall experience).
• Exceptional communicator with strong presentation and facilitation skills.
• Analytical mindset with ability to tie customer KPIs to business outcomes.

Responsibilities

• Serve as the primary point of contact and trusted advisor for customers, ensuring successful implementation and adoption.
• Lead onboarding and rollout programs, tailoring approaches to customer goals and business models.
• Conduct regular business reviews to align objectives, measure results, and uncover new opportunities for value creation.
• Collaborate with Sales, Product, and Engineering to resolve technical challenges and optimize the customer experience.
• Build and share best practices, playbooks, and success frameworks that scale across the customer base.
• Proactively manage stakeholder relationships across Operations, Product, Marketing, and Executive teams.
• Manage multiple customer engagements at once, balancing tactical execution with strategic guidance.

Skills

Customer success

Implementation

Account management

Analytical mindset

Communication

Presentation

Facilitation

Startup experience

AI SaaS experience

Job description

Avoca AI in New York, NY is seeking a Customer Success Manager to help customers onboard, adopt, and scale our AI-driven platform for home services. You will partner with Sales, Product, and Engineering to drive measurable business outcomes and ensure long-term customer value.

This role suits someone with 2–5 years in startups in customer success, implementation, or account management, plus strong communication and analytical skills.