AI-Powered Customer Success Manager

Salesforce, Inc.; Austin (TX); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Salesforce, Inc. in Austin, TX is seeking a Customer Success Manager (CSM) to drive adoption and value realization for Signature customers on the Salesforce platform.

You will act as trusted advisor, coordinate deliverables, and partner with business and technical stakeholders to align objectives with customer priorities. The role is office-flexible in a hybrid environment, requiring 5+ years in CS or SaaS, strong consultative skills, and deep knowledge of Sales Cloud and Service Cloud.

Qualifications

• 5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
• Excellent communication skills to articulate technical issues to diverse audiences and translate technical concepts into business terms.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables and renewal/expansion.
• Coordinate all deliverables the customer is entitled to during the Signature lifecycle.
• Drive adoption of Sales and Service Cloud features with customer teams and executives.
• Track usage metrics and develop strong relationships with key stakeholder levels.
• Lead quarterly reviews and provide tailored release recommendations to ensure stability and feature enhancement.

Skills

Customer Success

Consulting

Executive communication

Stakeholder management

Sales Cloud / Service Cloud

Einstein AI

Tools

Sales Cloud

Service Cloud

Einstein

Job description

Salesforce, Inc. in Austin, TX is seeking a Customer Success Manager (CSM) to drive adoption and value realization for Signature customers on the Salesforce platform.

You will act as trusted advisor, coordinate deliverables, and partner with business and technical stakeholders to align objectives with customer priorities. The role is office-flexible in a hybrid environment, requiring 5+ years in CS or SaaS, strong consultative skills, and deep knowledge of Sales Cloud and Service Cloud.