AI-Powered Client Engagement Lead

Genpact Ltd.; California City (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Genpact is seeking a position focused on governance, client engagement, and strategic account management in an office setting. The role emphasizes partnering with business and functional leaders, driving P&L levers, and supporting RFPs and business development activities.

The role requires a blend of business administration, marketing, and sales expertise, with ITIL certification valued. English language proficiency is required.

Qualifications

• Bachelors - Business Administration
• Bachelors - Communication
• Bachelors - Marketing
• Bachelors - Sales
• Masters - Marketing

Responsibilities

• Provides support for and execute the governance around client and organization communication to enable better visibility, transparency, and partnership within the relationship.
• Under the guidance of their LCP or GRM, develops relationships with client’s Business and Functional leaders
• Understands the levers that impact P&L and contract or change management to drive improved account performance.
• Drives operational processes and approaches that help optimize account management, including an overall client engagement strategy.
• Provides necessary research and analysis to support account/portfolio planning and sales pursuits
• Provides support to GRM or LCP including assisting with RFPs, business development activities, providing market intelligence, and other sales administration responsibilities as needed.

Skills

Business Consulting

Business Development

Client Relations

Digital Strategy

Sales

Sales Performance Management

Strategic Planning

Education

Bachelors - Business Administration

Bachelors - Communication

Bachelors - Marketing

Bachelors - Sales

Masters - Marketing

Masters - Marketing

Tools

ITIL Foundation Certificate in IT Service Management

Job description

Genpact is seeking a position focused on governance, client engagement, and strategic account management in an office setting. The role emphasizes partnering with business and functional leaders, driving P&L levers, and supporting RFPs and business development activities.

The role requires a blend of business administration, marketing, and sales expertise, with ITIL certification valued. English language proficiency is required.