AI-Powered Application Support Engineer

Genpact; Dallas (TX); On-site; USD 45,000 - 57,000; Full time

Job summary

Genpact is seeking an Engineer - Application Support to monitor SQL jobs, debug failures, and respond to on-call issues. You will design monitoring solutions, maintain dashboards, and collaborate with cross-functional teams to resolve incidents and optimize performance.

The role emphasizes Agile practices, ITIL familiarity, and opportunities to apply automation and AI-driven improvements in a dynamic environment.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science or Information Technology; Master’s in Software Engineering preferred.
• Relevant certifications in AWS, CISSP or ITIL practices are a plus.
• Experience with Agile, ITIL and technical support in enterprise environments.

Responsibilities

• Actively attend and participate in status calls and on-call rotations.
• Monitor and resolve issues related to SQL jobs and report outages.
• Debug SQL job failures and respond to ad-hoc report enquiries.
• Design and implement application monitoring solutions and dashboards.
• Collaborate with cross-functional teams to address incidents and optimize performance.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

Personal Effectiveness

Process Automations

Release Management

Robotic Process Automation

Technical Support

Unix Shell Scripting

English Language Proficiency

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

AWS Certification

VMware

Job description

Genpact is seeking an Engineer - Application Support to monitor SQL jobs, debug failures, and respond to on-call issues. You will design monitoring solutions, maintain dashboards, and collaborate with cross-functional teams to resolve incidents and optimize performance.

The role emphasizes Agile practices, ITIL familiarity, and opportunities to apply automation and AI-driven improvements in a dynamic environment.