AI-Driven Application Support Lead

Genpact LLC; New York (NY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Genpact LLC is seeking a Tech Lead for Application Support in the United States. You will lead a team of application support specialists, provide expert guidance to resolve complex issues, and work with cross-functional teams to implement and maintain critical applications.

You will create and maintain support documentation, monitor performance, and coordinate with vendors on escalations. Regular training will raise the team’s capabilities while keeping you aligned with industry best practices.

Qualifications

• Bachelor/Master degrees in CS/EE/IT or related field with cloud/DevOps certifications.
• Experience leading application support or DevOps teams is preferred.
• Strong communication and collaboration skills with cross-functional teams.

Responsibilities

• Lead and mentor a team of application support specialists.
• Provide technical expertise to troubleshoot complex application issues.
• Collaborate with cross-functional teams to implement and maintain applications.
• Develop and maintain support documentation and procedures.
• Monitor application performance and identify areas for improvement.
• Coordinate with vendors for escalated support cases and issue resolution.
• Conduct regular training sessions to enhance team skills.
• Stay updated on industry trends and best practices in application support.

Skills

Python

Python Automation

Python Software Development

Agile Methodology

Executive Presence

Inclusion

People Leadership

Personal Effectiveness

Risk Management

Storytelling

English

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

AWS

Kubernetes

Job description

Genpact LLC is seeking a Tech Lead for Application Support in the United States. You will lead a team of application support specialists, provide expert guidance to resolve complex issues, and work with cross-functional teams to implement and maintain critical applications.

You will create and maintain support documentation, monitor performance, and coordinate with vendors on escalations. Regular training will raise the team’s capabilities while keeping you aligned with industry best practices.