AI-Driven Application Support Engineer

Genpact LLC; Wauwatosa (WI); On-site; USD 50,000 - 63,000; Full time

Job summary

Genpact LLC is seeking an Engineer - Application Support to monitor, troubleshoot, and maintain business applications in a fast-paced environment in the United States. You will collaborate with developers to implement fixes and enhancements, document procedures, and train end-users on application features.

The role emphasizes security compliance and participation in deployment cycles. Ideal candidates will have a strong ITIL background, hands-on support experience, and proficiency in automation

Qualifications

• Bachelor-level degrees in Computer Engineering, CS or IT and a Master’s in Software Engineering are preferred.
• Certifications listed include CompTIA A+ and New Horizons, Server+, ITIL Foundation, Microsoft 365 Fundamentals, MS Office Specialist Access.
• Experience with IT service management frameworks and automation is valued.

Responsibilities

• Monitor and maintain the performance of applications.
• Troubleshoot and resolve technical issues or system errors.
• Collaborate with developers to implement fixes and enhancements.
• Document processes and procedures for future reference.
• Provide training and support to end-users on application functionality.
• Participate in testing and deployment of new applications or updates.
• Ensure compliance with security and data protection policies.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Access VBA

Process Automations

Release Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting

English Proficiency

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

Microsoft Access

VBA

Job description

Genpact LLC is seeking an Engineer - Application Support to monitor, troubleshoot, and maintain business applications in a fast-paced environment in the United States. You will collaborate with developers to implement fixes and enhancements, document procedures, and train end-users on application features.

The role emphasizes security compliance and participation in deployment cycles. Ideal candidates will have a strong ITIL background, hands-on support experience, and proficiency in automation