Application Support Engineer: AI-Driven Troubleshooting

Allvue Systems; Coral Gables (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Coverage options

Enterprise Udemy membership

401K with company match

Flexible PTO

Charitable donation matching

Team building activities

Job summary

Allvue Systems is seeking an Application Support Engineer 1 to own and resolve support tickets while delivering exceptional customer experience. You will triage, diagnose surface issues, and perform deep root-cause analysis, enabling proactive product improvements.

The ideal candidate has Accounting familiarity, ETL/Data Warehousing experience, and hands-on SQL, BI concepts, and AI-assisted workflows. The role emphasizes collaboration with Development, Professional Services, Cloud Operations,

Qualifications

• Bachelor's or higher degree in Accounting, Finance, Business Administration, Computer Science, Engineering, or a related field.
• Experience with SQL scripting/writing to debug and resolve SQL code.
• 2+ years of high-level troubleshooting in software workflows, integrations, and data processes.
• Fluent English written and spoken.

Responsibilities

• Conduct technical troubleshooting, identify root causes, and deliver solutions.
• Manage support tickets through JIRA, email, or phone submissions.
• Provide exceptional customer service and clear communications.
• Collaborate with cross-functional teams to improve products and processes.
• Create and maintain internal and customer-facing knowledge articles.

Skills

Technical troubleshooting

ETL & Data Warehousing

SQL scripting

AI tooling usage

Customer service

Cross-functional collaboration

Education

Bachelor's degree in Accounting, Finance, Business, CS, Engineering, or related field

Tools

JIRA

Confluence

Slack

Microsoft Office 365

Business Central NAV / CRM

Job description

Allvue Systems is seeking an Application Support Engineer 1 to own and resolve support tickets while delivering exceptional customer experience. You will triage, diagnose surface issues, and perform deep root-cause analysis, enabling proactive product improvements.

The ideal candidate has Accounting familiarity, ETL/Data Warehousing experience, and hands-on SQL, BI concepts, and AI-assisted workflows. The role emphasizes collaboration with Development, Professional Services, Cloud Operations,