AI-Powered Application Support Engineer

Genpact Ltd.; Wauwatosa, Northern (WI, KY); Hybrid; USD 50,000 - 63,000; Full time

Job summary

Genpact is seeking an Application Support professional to monitor and maintain enterprise applications, troubleshoot issues, and collaborate with developers to implement fixes. You will document procedures and provide end-user training, while participating in testing and deployment of updates and ensuring security compliance.

This office-based role targets candidates in the United States with strong ITIL and Agile experience.

Qualifications

• Bachelor-level degree in a relevant field or higher.
• Certifications in IT service management or IT fundamentals help.
• Experience with agile practices and technical support is valued.

Responsibilities

• Monitor and maintain application performance.
• Troubleshoot and resolve technical issues.
• Collaborate with developers to implement fixes and enhancements.
• Document processes and procedures for future reference.
• Provide end-user training and support on application functionality.
• Participate in testing and deployment of updates.
• Ensure compliance with security and data protection policies.

Skills

Agile Methodology

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

Personal Effectiveness

Process Automations

Release Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting

Education

Bachelor's - Computer Engineering

Bachelor's - Computer Science

Bachelor's - Information Technology

Masters - Software Engineering

Tools

CompTIA A+

CompTIA Server+

ITIL Foundation

Microsoft 365 Fundamentals

MS Access

Job description

Genpact is seeking an Application Support professional to monitor and maintain enterprise applications, troubleshoot issues, and collaborate with developers to implement fixes. You will document procedures and provide end-user training, while participating in testing and deployment of updates and ensuring security compliance.

This office-based role targets candidates in the United States with strong ITIL and Agile experience.