AI Platform Support Engineer: Prompt Tuning

Happyrobot Inc.; San Francisco (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Job summary

HappyRobot in San Francisco is seeking a Customer Support Engineer to triage customer issues, debug problems, and ensure customers get the most from our AI platform. You will work across engineering and product teams to design quick solutions and improve reliability.

The role blends technical support with customer engineering, applying prompt engineering to fine-tune AI workers and accelerate real-world logistics workflows. Hybrid work arrangement offered.

Qualifications

• Excellent written and verbal communication in English are essential.
• Strong triage, prioritization, and independent problem solving under tight deadlines.
• Curiosity and adaptability to learn customer workflows quickly.

Responsibilities

• Triage customer issues and provide timely resolutions.
• Debug issues and design quick, testable solutions in collaboration with engineering and product teams.
• Apply prompt engineering to tune AI workers and improve accuracy and speed in real-world workflows.

Skills

Python

React

TypeScript

APIs

LLM prompting

Tools

APIs

Cloud deployments

LLM integration

Job description

HappyRobot in San Francisco is seeking a Customer Support Engineer to triage customer issues, debug problems, and ensure customers get the most from our AI platform. You will work across engineering and product teams to design quick solutions and improve reliability.

The role blends technical support with customer engineering, applying prompt engineering to fine-tune AI workers and accelerate real-world logistics workflows. Hybrid work arrangement offered.