AI-Driven Support Engineer for Creator Platform (Equity)

SideShift; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Equity

In-person NYC office

Job summary

SideShift in New York City is seeking a Support Engineer to help customers get answers quickly and resolve issues. You will work primarily via Intercom and Slack, solving problems across the product, APIs, integrations, and data, and you will help train our AI agents to handle future requests.

You should have 1–5 years in technical support or related roles, strong debugging skills with APIs, databases, and SQL, and be excited by AI and automation. This is an in-person NYC role, five days a week.

Qualifications

• 1–5 years in technical support or related roles.
• Strong debugging skills with APIs, databases, and SQL.
• Interest in AI agents and automation.
• Comfortable in a fast-moving startup.
• Willing to work in NYC office 5 days/week.

Responsibilities

• Own and resolve technical customer issues across Intercom and Slack.
• Debug problems across product, APIs, integrations, and data.
• Turn customer problems into agent knowledge and workflows for AI.
• Continuously improve our agents' ability to diagnose and solve customer issues.
• Identify patterns in support requests and eliminate the underlying problems.

Skills

APIs

Databases

SQL

Debugging

AI & automation

Tools

Intercom

Slack

Job description

SideShift in New York City is seeking a Support Engineer to help customers get answers quickly and resolve issues. You will work primarily via Intercom and Slack, solving problems across the product, APIs, integrations, and data, and you will help train our AI agents to handle future requests.

You should have 1–5 years in technical support or related roles, strong debugging skills with APIs, databases, and SQL, and be excited by AI and automation. This is an in-person NYC role, five days a week.